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Product Marketing Manager

About Etiometry

Etiometry Inc. is a leader in analytics-based, clinical decision-support software for intensive care.

Etiometry’s software platform helps critical care clinicians make more informed treatment decisions by consolidating ICU patient data on one screen. The platform’s proprietary FDA-cleared model-based algorithms provide patient risk estimations to improve patient care and outcomes. The Etiometry platform is currently utilized in hospitals worldwide, including the best Children’s hospitals ranked by U.S. News and World Report.

By joining our company, you will be at the forefront of clinical innovation, working with a passionate team focused on the shared mission of modernizing healthcare with IT solutions. You will become an integral part of a dynamic team whose work will directly impact on the company’s long-term success.

Position Summary

We are growing and are currently looking for a talented product marketing manager who is driven by the voice of the healthcare market to join our team. This remote role is integral in building Etiometry’s product awareness and helping to fuel our market penetration and growth goals. You will be responsible for building marketing strategy, sales enablement, and tactic execution. As a self-starter, you will identify and communicate Etiometry’s value proposition and key messaging with sales tools, demand, and lead generation campaigns. Using the Pragmatic Marketing framework as a guide, this role is pivotal in defining the go-to-market strategy for the existing product offering and upcoming software releases.

This position reports directly to the VP of Marketing and has significant involvement with sales leadership, sales, and clinical teams, as well as interacts cross-functionally with R&D, Data Science, and implementation teams.

Key Responsibilities

Lead go-to-market activities, including training sales and clinical teams on value and key messaging of product launch and new releases, release communication strategy, content creation, and campaigns.
Develop compelling and persuasive marketing content highlighting the platform differentiation, value, and ROI to buyer personas.
Create engaging content and deliver marketing programs that support demand generation and feed leads into the sales funnel.
Serve as a subject matter expert and work closely with a marketing/design firm to generate marketing communication tools and solutions.
Partner with the VP of Marketing to provide market data and inputs to prioritize the product roadmap and the strategic marketing plan.
Perform primary and secondary research to inform VOC, industry trends, and market strategy.
Manage and support customer engagement and tradeshow events.

Minimum Qualifications

Bachelor’s degree
4+ years of B2B product marketing experience in healthcare or life sciences
Professional experience in a commercial role with a software-based product
Thrive in a fast-paced environment juggling multiple concurrent projects
Strategic critical thinker balancing tradeoffs to meet priorities and goals
Strong verbal and written communication skills with internal and external customers

Preferred Qualifications

B2B Healthcare SaaS product marketing background to hospital personas
Critical care market knowledge
Experience marketing products to clinical and IT stakeholders
Comfortable working with a start-up mentality

Travel

Up to 25%, which may include weekends for conferences, customer meetings/events, and internal engagements.

Benefits

Generous benefits package
Flexible time off
Work from home
Incentive stock options

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Implementation Project Manager

Company Summary

Etiometry Inc. is a leader in analytics-based, clinical decision-support software for intensive care.

Etiometry’s software platform helps critical care clinicians make more informed treatment decisions through aggregation and visualization of many ICU data streams and with FDA-cleared model-based algorithms which provide critical patient risk information to improve patient care and outcomes. The company’s technology is FDA-cleared and currently utilized in hospitals throughout the world.

By joining our company, you will be at the forefront of clinical innovation, working with a passionate team focused on the common mission of changing the delivery of healthcare. You will become an integral part of a dynamic team whose work will directly impact the long-term success of the company and will provide great career development opportunities. Etiometry is proud to provide equal employment opportunities to all employees and applicants, regardless of race, color, religion, gender, age, national origin, disability, sexual orientation, veteran status or any other characteristic protected by law.

Position Summary

The Implementation Project Manager is responsible for partnering with customer sites to implement Etiometry software by providing project plans and guidance customized to meet varied environments. The platform is a software solution hosted on premises by customers. Implementation entails interfacing with hospital staff at various sites to obtain access to onsite servers, facilitate data integrations and assist with planning, installation and configuration of displays for user access. This role is a key part of an internal team responsible for building positive relationships with customers, and supporting utilization, adoption and expansion of the software.

Responsibilities

Collaborate and coordinate with customers, account executives, clinical specialists and engineering to understand scope, training plans, and technical activities
Develop customized project plans and oversee implementations on a day-to-day basis
Schedule and lead project calls to discuss and track project tasks
Estimate timelines, manage scope changes, and mitigate risks and issues
Use professional facilitation and diplomatic leadership skills to keep projects moving toward completion
Act as central point of communication for all levels of stakeholders, from executive to front-line, including clinical, technical, analytic and engineering disciplines
Lead kick-off presentations, develop meeting agendas, take notes and distribute minutes, and provide regular status updates on project activities, challenges, escalations and mitigation plans
Provide post go-live support for technical issues that impact utilization and adoption
Work with sites to coordinate and schedule application updates, implementation of new integrations, and expansion of the application to new units.

Basic Qualifications

Bachelor level degree in healthcare, data science, information technology or related field
Minimum 3 years of IT project management experience in a hospital environment
Minimum 2 years of experience partnering with vendors or customers on software implementations and influencing the direction of the project.
Minimum 2 years of experience following and applying formal project management frameworks (e.g., PMI, waterfall, agile, etc.)
Basic-to-intermediate familiarity with clinical data management and data integration concepts (database structures, HL7, FHIR API, etc.)
Strategic planner, highly organized with effective system for managing multiple clients with varied scope and timelines.
Flexible, adaptive, able to independently juggle and prioritize daily work
Strong interpersonal and problem-solving skills that help teams overcome obstacles and promote teamwork, collaboration and accountability
Proficient use of Microsoft Word, Excel, PowerPoint and MS Project applications.

Desired Qualifications

PMP certification
3-5 years of experience implementing software or biomedical hardware in a hospital environment
3-5 years of experience teaming up with sales and clinical resources to support customer accounts
Familiar enough with basic technical infrastructure terminology (servers, interfaces, data feeds, etc.) to confidently relay technical requirements
Intermediate knowledge or familiarity with patient monitoring systems and/or clinical decision support tools
Intermediate understanding of healthcare policies and practices related to HIPAA compliance, data security, and user access.

Employee Benefits

Generous benefits package
Paid vacation and major holidays off
Flexible Time Off
Flexible hours with work from home capabilities
Incentive Stock Options

Contact Us

If you are interested in this opportunity, please email careers@etiometry.com with your resume.

Technical Support Analyst

Company Summary

Etiometry is the market leader in predictive analytics for the Intensive Care Unit. Our system leverages real time patient data to provide clinicians with actionable information that improves care for the most vulnerable patients. In use at some of the best medical institutions across three continents, the Etiometry Platform has a proven track record in improving patients’ outcomes while reducing hospital costs.

By joining our company, you will be at the forefront of clinical innovation, working with a passionate team of engineers with the common mission of changing the delivery of healthcare. You will become an integral part of a dynamic team whose work will directly impact the long-term success of the company and will provide great career development opportunities.

Position Summary

We are currently seeking a Technical Support Analyst to assist in deploying and supporting Etiometry’s software platform. The platform includes applications that perform real time acquisition and novel visualization of patient physiologic data, and clinical databases that support impactful retrospective analysis. Our ideal candidate will have experience in Healthcare IT systems either as an internal application support specialist or as vendor support for a third-party application.

This is a fully remote position, and no travel is expected as all support activities can be addressed remotely. There is an expectation of periodically being on call for 24/7 support coverage.

Responsibilities

Perform deployment and configuration of Etiometry’s platform into hospital environments.
Interface with hospital IT staff to determine site specific platform configurations.
Respond to and resolve customer support requests.
Troubleshooting, diagnosing, and resolving application issues and escalating when appropriate.
Administrative responsibilities associated with managing a software based medical device.

Basic Qualifications

BS in Information Systems or related field.
Proficient with RHEL based systems, with a strong emphasis on command line tools.
Working understanding of web-based applications and SQL databases.
Working understanding of infrastructure and application security
Demonstrated success in executing plans and procedures for software deployment and support.

Able to work collaboratively with a wide range of internal and external stakeholders and technical staff.

Desired Qualifications

Experience with hospital infrastructure either internally or as a vendor.
Understanding of healthcare/hospital IT, including EMR, interface engines, and other information systems.
Experience with healthcare specific protocols such as HL7 and FHIR.
Understanding of the healthcare environment and the challenges of installing and supporting new information technologies in a hospital environment.

Contact Us

If you are interested in this opportunity, please email careers@etiometry.com with your resume.

Clinical Specialist

About Etiometry

Etiometry Inc. is a leader in analytics-based, clinical decision-support software for intensive care.

Etiometry’s software platform helps critical care clinicians make more informed treatment decisions through aggregating many ICU data streams into one visualization, and FDA-cleared algorithms which provide critical patient risk information to improve outcomes, reduce clinician workload and reduce cost of care. The company’s technology is FDA-cleared and currently utilized in hospitals throughout the world.

By joining our company, you will be at the forefront of clinical innovation, working with a passionate team focused on the common mission of changing the delivery of healthcare. You will become an integral part of a dynamic team whose work will directly impact the long-term success of the company and will provide great career development opportunities.

Position Summary

As a Clinical Specialist, you will work with customer clinical leadership to define and then achieve goals related to the use of the Etiometry Platform in the clinical workflow. In this role, you will be required to maintain communication, provide education, follow-up services, in-service training, and other related services as necessary to physicians, nurses, respiratory therapists, and other clinical roles that interact with Etiometry products. You will also be responsible for increasing the adoption of the software and helping the customer to achieve their goals for integrating Etiometry products into their clinical workflow in new ways. You will track adoption of the software, and periodically report progress to Etiometry and customer leadership. Travel up to 50% may be required.

This job is located in Texas.

Key Responsibilities

Work with hospital leadership to understand and shape the goals for Etiometry products for various clinical roles (MD’s, RN’s, RT’s, NP’s, Fellows, etc.), and work to achieve these goals:
- Explain to clinical leadership various use cases of Etiometry products which create value
- Work with clinical leadership to identify the use cases they want to achieve, propose strategies to meet these objectives, and track progress
- Periodically conduct online surveys and user interviews to collect information on product adoption and user satisfaction
- Meet with clinical leadership to review current levels of software adoption, user satisfaction, and progress toward their goals
Create and execute on customer training plans by:
- Adapting training plans to the hospital’s existing training schedule and infrastructure and their goals for Etiometry products
- Traveling on-site or remotely performing in-service and one-on-one training, coordinated with clinical leadership
- Ensuring that Attending physicians, nurse educators, nurses, nurse practitioners, fellows, and respiratory therapists have received training, as scoped by customer
- Be available to answer users’ questions regarding how to use the Etiometry Platform in the context of their workflow
- Update training materials as required to reflect changes in Etiometry products
Encourage customers to develop new use cases of the software and corresponding research initiatives if necessary
Participate in product installation at new sites, including:
- Understanding the basics of the software installation process
- Leading the clinical component (as described above) in parallel with the Etiometry Installation team’s work
- Advise clinical leadership about the placement of bedside monitors (as applicable)
Act as an information channel between Etiometry departments and customers
Assist Etiometry’s marketing efforts by:
- Collecting success stories from users that may be included in marketing material
- Attending conferences and meeting with current and prospective customers
Assist Etiometry Sales team with feedback on successful use cases, and participation in presentations to prospective customers

Qualifications

Minimum of 4 years critical care experience required
Multiple departments, hospitals, & ICU experience preferred
Bachelor’s degree required
Minimum of 2 years Industry experience in addition to clinical bedside experience required
Excellent oral and written communication skills, with the ability to effectively train clinicians from various roles on use and value of new technology
Excellent organizational skills
Entrepreneurial, self-starter, energetic, motivated, positive, professional, and self-managed
Strong team-oriented professional with good interpersonal skills who is hands-on with a high energy approach to work
Strong ability to train and educate, and drive behavior change
Strong public speaking skills
Ability to establish and maintain strong professional relationships with clinicians
Flexible schedule with the ability to travel up to 50%, with periodic availability off hours to accommodate customer schedules

Employee Benefits

Generous benefits package
Generous commuter allowance
Paid vacation and major holidays off
Flexible hours with work from home capabilities
Incentive Stock Options

You might be a fit for Etiometry if:

You are energetic and enjoy working in a fast-paced environment
You are confident and love sharing success with your team
You take ownership of your work and continuously strive for improvement

Contact Us

If you are interested in this opportunity, please email careers@etiometry.com with your resume.

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Join our Growing Team

The following positions are currently available:

Product Marketing Manager – Etiometry is seeking a Product Marketing Manager who will be responsible for building marketing strategy, sales enablement, and tactic execution. This role is pivotal in defining the go-to-market strategy for the existing product offering and upcoming software releases.

Implementation Project Manager – Etiometry is seeking an Implementation Project Manager who will be responsible for partnering with customer sites to implement Etiometry software by providing project plans and guidance customized to meet varied environments.

Clinical Specialist – Etiometry is seeking a clinical specialist to engage with clinicians working with our platform. You will be responsible for clinical adoption and introducing the platform into customer’s clinical workflows.