Join the Team

IMPLEMENTATION PROJECT MANAGER

About Etiometry

Etiometry Inc. is a leader in analytics-based, clinical decision-support software for intensive care.

Etiometry’s software platform helps critical care clinicians make more informed treatment decisions through aggregation and visualization of many ICU data streams and with FDA-cleared model-based algorithms which provide critical patient risk information to improve patient care and outcomes. The company’s technology is FDA-cleared and currently utilized in hospitals throughout the world.

By joining our company, you will be at the forefront of clinical innovation, working with a passionate team focused on the common mission of changing the delivery of healthcare. You will become an integral part of a dynamic team whose work will directly impact the long-term success of the company and will provide great career development opportunities. Etiometry is proud to provide equal employment opportunities to all employees and applicants, regardless of race, color, religion, gender, age, national origin, disability, sexual orientation, veteran status or any other characteristic protected by law.

Position Summary

The Implementation Project Manager is responsible for partnering with customer sites to implement Etiometry software by providing project plans and guidance customized to meet varied unit configurations and IT environments. The platform is a software solution hosted on premises by customers. Implementation entails interfacing with hospital IT and clinical staff to obtain access to onsite servers, facilitate data integrations, assist with planning, installation and configuration of displays, user management and plans for onboarding new users. This role is a key part of an internal team responsible for building positive relationships with customers, and supporting utilization, adoption and expansion of the software.

Key Responsibilities

Collaborate and coordinate with customer technical and clinical stakeholders, account executives, clinical specialists and engineering to understand scope, training plans, and technical activities
Develop customized project plans and oversee implementations on a day-to-day basis
Schedule and lead project calls to discuss and track project tasks to completion
Estimate reliable timelines, manage scope changes, and mitigate risks and issues
Use professional facilitation and diplomatic leadership skills to keep projects moving toward completion
Act as central point of communication for all levels of stakeholders, from executive to front-line, including clinical, technical, analytic and engineering disciplines
Lead kick-off presentations, develop meeting agendas, take notes and distribute minutes, and provide regular status updates on project activities, challenges, escalations and mitigation plans
Provide post go-live support for technical issues that impact utilization and adoption
Work with sites to coordinate and schedule application updates, implementation of new integrations, and expansion of the application to new units.

Qualifications

Minimum Qualifications:

Bachelor level degree in healthcare, data science, information technology or related field
Minimum 5-7 years of IT project management experience in a hospital environment
Minimum 5-7 years of experience working in vendor/customer relationships for software or hardware implementations and influencing the direction of the project.
Minimum 5 years working with formal project management frameworks (e.g., PMI, waterfall, agile, etc.) to plan and manage project activities
Basic-to-intermediate knowledge of clinical data management and data integration concepts (database structures, HL7, FHIR API, etc.)
Strategic planner, highly organized with effective system for managing multiple clients with varied scope and timelines.
Flexible, adaptive, able to independently juggle and prioritize daily work
Strong interpersonal and problem-solving skills that help teams overcome obstacles and promote teamwork, collaboration and accountability
Intermediate skill is using Microsoft Word, Excel, PowerPoint and MS Project applications.

Preferred Qualifications:

PMP certification
7-10 years of experience implementing software or biomedical hardware in a hospital environment
5 years of experience teaming up with sales and clinical resources to support customer accounts
Familiar enough with basic technical infrastructure terminology (servers, interfaces, data feeds, etc.) to confidently relay technical requirements
Intermediate knowledge or familiarity with patient monitoring systems and/or clinical decision support tools
Intermediate understanding of healthcare policies and practices related to HIPAA compliance, data security, and user access.

Employee Benefits

Generous benefits package
Paid vacation and major holidays off
Flexible Time Off
Flexible hours with work from home capabilities
Incentive Stock Option

Technical Support Analyst

Company Summary

Etiometry is the market leader in predictive analytics for the Intensive Care Unit. Our system leverages real time patient data to provide clinicians with actionable information that improves care for the most vulnerable patients. In use at some of the best medical institutions across three continents, the Etiometry Platform has a proven track record in improving patients’ outcomes while reducing hospital costs.

By joining our company, you will be at the forefront of clinical innovation, working with a passionate team of engineers with the common mission of changing the delivery of healthcare. You will become an integral part of a dynamic team whose work will directly impact the long-term success of the company and will provide great career development opportunities.

Position Summary

We are currently seeking a Technical Support Analyst to assist in deploying and supporting Etiometry’s software platform. The platform includes applications that perform real time acquisition and novel visualization of patient physiologic data, and clinical databases that support impactful retrospective analysis. Our ideal candidate will have experience in Healthcare IT systems either as an internal application support specialist or as vendor support for a third-party application.

This is a fully remote position, and no travel is expected as all support activities can be addressed remotely. There is an expectation of periodically being on call for 24/7 support coverage.

Responsibilities

Perform deployment and configuration of Etiometry’s platform into hospital environments.
Interface with hospital IT staff to determine site specific platform configurations.
Respond to and resolve customer support requests.
Troubleshooting, diagnosing, and resolving application issues and escalating when appropriate.
Administrative responsibilities associated with managing a software based medical device.

Basic Qualifications

BS in Information Systems or related field.
Proficient with RHEL based systems, with a strong emphasis on command line tools.
Working understanding of web-based applications and SQL databases.
Working understanding of infrastructure and application security
Demonstrated success in executing plans and procedures for software deployment and support.

Able to work collaboratively with a wide range of internal and external stakeholders and technical staff.

Desired Qualifications

Experience with hospital infrastructure either internally or as a vendor.
Understanding of healthcare/hospital IT, including EMR, interface engines, and other information systems.
Experience with healthcare specific protocols such as HL7 and FHIR.
Understanding of the healthcare environment and the challenges of installing and supporting new information technologies in a hospital environment.

Contact Us

If you are interested in this opportunity, please email careers@etiometry.com with your resume.

Clinical Specialist

About Etiometry

Etiometry Inc. is a leader in analytics-based, clinical decision-support software for intensive care.

Etiometry’s software platform helps critical care clinicians make more informed treatment decisions through aggregating many ICU data streams into one visualization, and FDA-cleared algorithms which provide critical patient risk information to improve outcomes, reduce clinician workload and reduce cost of care. The company’s technology is FDA-cleared and currently utilized in hospitals throughout the world.

By joining our company, you will be at the forefront of clinical innovation, working with a passionate team focused on the common mission of changing the delivery of healthcare. You will become an integral part of a dynamic team whose work will directly impact the long-term success of the company and will provide great career development opportunities.

Position Summary

As a Clinical Specialist, you will work with customer clinical leadership to define and then achieve goals related to the use of the Etiometry Platform in the clinical workflow. In this role, you will be required to maintain communication, provide education, follow-up services, in-service training, and other related services as necessary to physicians, nurses, respiratory therapists, and other clinical roles that interact with Etiometry products. You will also be responsible for increasing the adoption of the software and helping the customer to achieve their goals for integrating Etiometry products into their clinical workflow in new ways. You will track adoption of the software, and periodically report progress to Etiometry and customer leadership. Travel up to 50% may be required.

This job is located in Texas.

Key Responsibilities

Work with hospital leadership to understand and shape the goals for Etiometry products for various clinical roles (MD’s, RN’s, RT’s, NP’s, Fellows, etc.), and work to achieve these goals:
- Explain to clinical leadership various use cases of Etiometry products which create value
- Work with clinical leadership to identify the use cases they want to achieve, propose strategies to meet these objectives, and track progress
- Periodically conduct online surveys and user interviews to collect information on product adoption and user satisfaction
- Meet with clinical leadership to review current levels of software adoption, user satisfaction, and progress toward their goals
Create and execute on customer training plans by:
- Adapting training plans to the hospital’s existing training schedule and infrastructure and their goals for Etiometry products
- Traveling on-site or remotely performing in-service and one-on-one training, coordinated with clinical leadership
- Ensuring that Attending physicians, nurse educators, nurses, nurse practitioners, fellows, and respiratory therapists have received training, as scoped by customer
- Be available to answer users’ questions regarding how to use the Etiometry Platform in the context of their workflow
- Update training materials as required to reflect changes in Etiometry products
Encourage customers to develop new use cases of the software and corresponding research initiatives if necessary
Participate in product installation at new sites, including:
- Understanding the basics of the software installation process
- Leading the clinical component (as described above) in parallel with the Etiometry Installation team’s work
- Advise clinical leadership about the placement of bedside monitors (as applicable)
Act as an information channel between Etiometry departments and customers
Assist Etiometry’s marketing efforts by:
- Collecting success stories from users that may be included in marketing material
- Attending conferences and meeting with current and prospective customers
Assist Etiometry Sales team with feedback on successful use cases, and participation in presentations to prospective customers

Qualifications

Minimum of 4 years critical care experience required
Multiple departments, hospitals, & ICU experience preferred
Bachelor’s degree required
Minimum of 2 years Industry experience in addition to clinical bedside experience required
Excellent oral and written communication skills, with the ability to effectively train clinicians from various roles on use and value of new technology
Excellent organizational skills
Entrepreneurial, self-starter, energetic, motivated, positive, professional, and self-managed
Strong team-oriented professional with good interpersonal skills who is hands-on with a high energy approach to work
Strong ability to train and educate, and drive behavior change
Strong public speaking skills
Ability to establish and maintain strong professional relationships with clinicians
Flexible schedule with the ability to travel up to 50%, with periodic availability off hours to accommodate customer schedules

Employee Benefits

Generous benefits package
Generous commuter allowance
Paid vacation and major holidays off
Flexible hours with work from home capabilities
Incentive Stock Options

You might be a fit for Etiometry if:

You are energetic and enjoy working in a fast-paced environment
You are confident and love sharing success with your team
You take ownership of your work and continuously strive for improvement

Contact Us

If you are interested in this opportunity, please email careers@etiometry.com with your resume.

VICE PRESIDENT, CUSTOMER SUCCESS

About Etiometry

Etiometry Inc. is a leader in analytics-based, clinical decision-support software for intensive care.

Etiometry’s software platform helps critical care clinicians make more informed treatment decisions through aggregation and visualization of many ICU data streams and with FDA-cleared model-based algorithms which provide critical patient risk information to improve patient care and outcomes. The company’s technology is FDA-cleared and currently utilized in hospitals throughout the world.

By joining our company, you will be at the forefront of clinical innovation, working with a passionate team focused on the common mission of changing the delivery of healthcare. You will become an integral part of a dynamic team whose work will directly impact the long-term success of the company and will provide great career development opportunities. Etiometry is proud to provide equal employment opportunities to all employees and applicants, regardless of race, color, religion, gender, age, national origin, disability, sexual orientation, veteran status or any other characteristic protected by law.

Position Summary

The Vice President of Customer Success is an experienced Customer Success and Professional Services leader who guides our team of Clinical Specialists and Implementation Specialists. This role is responsible for driving adoption and engagement with current and new customers, expertly implementing the Etiometry platform in a timely manner, and increasing engagement across all units and departments where Etiometry may be used. Reporting to the Chief Executive Officer, the Vice President of Customer Success plays a key role in driving customer goals, product utilization, business transformation, and revenue expansion by ensuring the engagement, success, retention, and growth of Etiometry’s customers. This role works closely with the Marketing and Sales teams to ensure an aligned approach to successful customer engagement and adoption.

The Vice President of Customer Success needs an action mindset, gets excited by the idea of quickly scaling globally, and thrives in a bold, fast-moving, transparent, values-driven leadership team and company while enabling both customer and company success. This role requires a candidate that is adaptable to a dynamic small-company and market environment, and ready to embrace product improvements and new functionality as it is developed. The VP of Customer Success will be a key leader in the organization, a resource to internal advancements towards connectivity, visualization and embedded clinical tools, and focused on making each of our customers key reference sites for the company.

Key Responsibilities

- New Customer On-Boarding and Implementation

– Prepare technical and clinical implementation prior to contract finalization
– Quickly and efficiently drive technical implementation
– Align technical and clinical implementations to minimize start-up time for customer
– Drive clinical implementation to ensure successful initial adoption post go-live

Existing Customer Adoption and Value Creation

– Align customer QI initiatives with Platform value propositions to drive platform into workflows and decision-making points of care

– Ensure constant contact with clinical champions, ICU leadership, and top users

– Provide guidance to clinical team on strategies to drive adoption within accounts and align to customer QI initiatives

– Oversee tech support to maximize software uptime

– Assist in software release launch planning and execution

– Communicate successes and new developments to hospital leadership with Sales

– Maintain and improve processes to optimize technical efficiency, adapt to new capabilities (e.g. cloud), and clinical effectiveness
Support Sales to Expand within a Hospital and for new customers

– Ensure Sales team have clinical resources needed to progress new customers

– Provide Sales with technical resource to articulate implementation and support procedures, and complete security reviews

– Provide support to Sales to justify increased pricing per bed for renewal beds to the hospital leadership/administration

– Leverage all clinical contacts outside of customer ICUs to assist Sales in expansion opportunities to more units within the account
Support Marketing to Document Success and Gather Feedback

– Ensure our Customer Success team and customers are a resource for our marketing team, providing key customer feedback to inform messaging and product improvements
Support Clinical Development to Launch and Drive Clinical Decision Support Tools

– Work with Clinical Development team to plan and prioritize Clinical Management Applications deployment and training needs

– Ensure Customer Success team resources are available and prepared to execute on plan
Maintain and improve processes related to customer interactions

– Technical implementation

– Clinical implementation

– Tech support

– Clinical support
Lead World-Class Customer Success Team

– Recruit experienced leaders for each functional role

– Attract high potential individual contributors into team

– Create rapid and comprehensive onboarding process for new team members

– Foster collaboration within team and across customer lifecycle

– Encourage continuous learning within team

– Set individual expectations and goals, create meaningful compensation structures that incentivize success for the company

– Maintain/plan functional budget and plan to appropriately staff team given company objectives and constraints
Participate on the leadership team – reporting, strategy, etc.

– Track and compile KPIs, adoption and usage metrics, tech support metrics

– Reporting on progress and updates to management team

– Define account strategies for each account, incorporating goals and initiatives for various functional teams within the company

– Communicate successes and progress to entire company to inspire customer success

Qualifications
Minimum Qualifications:

Bachelor level degree in healthcare, data science, information technology or related field
Minimum 8 years of experience partnering with vendors or customers on software implementations and influencing the direction of the project
Strong empathy for customers AND passion for revenue and growth
Deep understanding of value drivers in recurring revenue business models
Analytical and process-oriented mindset
Strategic planner, highly organized with effective system for managing multiple clients with varied scope and timelines.
Flexible, adaptive, able to independently juggle and prioritize daily work

Strong interpersonal and problem-solving skills that help teams overcome obstacles and promote teamwork, collaboration and accountability
Proficient use of Microsoft Word, Excel, PowerPoint and MS Project applications.
Moderate understanding of sales and marketing processes and strategies
Clinical experience in an ICU
Experience successfully leading practice change within an ICU
Experience training clinical staff
Project management experience
People management experience
Proficient technical understanding of hospital IT infrastructure and data flow
Basic understanding of clinical studies
Familiar enough with basic technical infrastructure terminology (servers, interfaces, data feeds, etc.) to confidently relay technical requirements

Preferred Qualifications:

Combined background of post-sale and sales experience
Advanced familiarity with clinical data management and data integration concepts (database structures, HL7, FHIR API, etc.)
3-5 years of experience teaming up with sales and clinical resources to support customer accounts
Advanced knowledge or familiarity with patient monitoring systems and/or clinical decision support tools
Intermediate understanding of healthcare policies and practices related to HIPAA compliance, data security, and user access.
Intermediate understanding of software support and service level agreements and obligations, and business associate agreements
Experience with software release planning and deployment

Employee Benefits

Generous benefits package
Flexible Paid Time Off
Work from home capabilities
Incentive Stock Options

Presenting the Latest Research

Pi Day

Wear Red Day

Brainstorm

Annual Pig Roast

Meeting with Critical Care Pioneers

Selfie Fail

Brewing Our Own Beer!

Join our Growing Team

The following positions are currently available:

Implementation Project Manager – Etiometry is seeking an Implementation Project Manager who will be responsible for partnering with customer sites to implement Etiometry software by providing project plans and guidance customized to meet varied unit configurations and IT environments.

Clinical Specialist – Etiometry is seeking a clinical specialist to engage with clinicians working with our platform. You will be responsible for clinical adoption and introducing the platform into customer’s clinical workflows.